LEGAL REFERENCE

How rajaplay Protects Your Account & Payment Data

Your privacy and account security are at the centre of every decision we make. This policy explains exactly how we collect, store and protect your personal information across...

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Privacy Policy & Data Handling

rajaplay collects personal information to deliver our live casino, slots and sportsbook services where local law permits. This includes your name, email, phone number and account credentials when you open an account. We also process payment data for DANA, OVO, GoPay and QRIS transactions to complete withdrawals and deposits safely. Your information is encrypted and stored on secure servers. We do not

sell or share your data with third parties without your consent, except where required by law or to complete your transactions. We retain your account data for the duration of your membership and for compliance periods after account closure.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions About Your Privacy?

Team online

Live Chat Support

Reach our privacy team instantly through the chat window on your account dashboard. We respond to data and policy questions during operating hours.

Email Data Requests

Send formal data subject access requests or privacy concerns to our compliance team. Expect a full response within 14 calendar days.

Account Settings

Review and update your personal details, communication preferences and linked payment methods directly from your account profile.

TRUST MARKERS

How We Maintain Your Trust

Data Encryption

All account and payment information travels over SSL encryption. We update our security protocols every quarter to stay ahead of threats.

Compliance Review

Our privacy practices are reviewed annually by independent auditors. We comply with regional data protection standards in supported regions.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS providers are vetted for data handling standards before integration into our platform.

No Data Selling

We never sell your account details, email or betting history to marketers or brokers. Your data stays inside rajaplay.

Breach Notification

If any unauthorized access occurs, we notify affected account holders within 24 hours with guidance on next steps.

Transparent Logging

You can view your login history, device records and payment transactions anytime from your account settings panel.

BENCHMARKED

Privacy Consistency Across rajaplay

Terms of Service

Our full terms align with this privacy policy and explain account rules, bonus terms and dispute resolution procedures.

Cookie Policy

Separate policy covers how we use session cookies, analytics and tracking pixels across rajaplay for your browsing experience.

Account Security Guide

Companion document outlines password best practices, two-factor authentication setup and phishing prevention for your account.

Payment Security

Details how DANA, OVO, GoPay and QRIS transactions are protected and what your rights are if a deposit or withdrawal fails.

Dispute Resolution

Explains the process if you believe your account data was mishandled or if you spot unauthorized activity on your profile.

Data Retention Schedule

Shows exactly how long we keep your account records, session logs, payment receipts and support tickets after account closure.

Responsible Account Tools

Describes account pause features, spending limits and self-service controls available on your rajaplay dashboard at any time.

PLATFORM SNAPSHOT

What rajaplay's Privacy Policy Covers

Account Data Protection Every detail you provide during sign-up — name, email, phone, date of birth — is encrypted and stored on isolated secure servers.

Payment Processing Safety DANA, OVO, GoPay and QRIS transactions flow through PCI-DSS compliant channels. We never store full payment details after processing.

Session & Device Tracking We log your login times and device identifiers to detect suspicious activity and alert you if your account is accessed from unusual locations.

Third-Party Partner Limits Live casino providers like Evolution and slot studios like Pragmatic receive only your player ID, not your personal address or payment history.

Withdrawal & Dispute Records All fund transfers to your DANA, OVO, GoPay or bank account are logged with timestamps and confirmation codes for your auditable history.

Account Deletion & Closure When you close your account, personal data is anonymised within 30 days. Historical transactions remain for regulatory record-keeping only.

Privacy Policy Frequently Asked Questions

We collect your name, email, phone number, date of birth and residential address to verify your identity and comply with local regulations in supported regions. You also provide a username and password for account access.

Payment details are encrypted immediately upon entry and processed through secure PCI-DSS compliant gateways. We never store full card or e-wallet credentials; only transaction receipts and withdrawal confirmations appear in your account history.

No. Game studios receive only your anonymous player ID and account balance. Your name, email, payment history and location data stay within rajaplay's systems and are never passed to Evolution, Pragmatic, PG Soft or any other content partner.

Personal identifiers are anonymised within 30 days of closure. We retain transaction records for compliance periods as required by local law in supported regions, but your name and contact details are removed from active systems.

Yes. Submit a data subject access request through our live chat or email support team. We'll compile your account records, login history, payment receipts and communication logs and deliver them within 14 calendar days.

Check your login history in account settings anytime. If you spot unfamiliar device entries or access from unexpected locations, contact our support team immediately. We notify you within 24 hours of any suspected unauthorized activity.

Yes. We use session cookies to keep you logged in, analytics pixels to understand page performance, and security trackers to prevent fraud. See our separate Cookie Policy for opt-out details and full tracking disclosure.